Privacy Policy

1. Introduction

Symbri, Inc. ("Symbri," "we," "us," or "our") operates the Symbri platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account registration information (name, email, company name, phone number)
• Billing and payment information processed through our payment provider
• Business data you enter into the platform (routes, customer records, service history)
• Communications you send to us via email, phone, or chat
• Survey responses and product feedback

We also collect information automatically when you use our services, including log data, device information, IP address, browser type, pages visited, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative and product update communications
• Respond to comments, questions, and customer service requests
• Monitor and analyze usage trends to improve user experience
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers — third parties that perform services on our behalf such as payment processing, data hosting, and analytics
• Business transfers — in connection with any merger, sale, or acquisition of all or a portion of our business
• Legal compliance — when required by law, subpoena, or court order

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@symbri.com. We will respond within 30 days.

6. Security

We use commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No security system is impenetrable, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar tracking technologies to collect and use information about you. You can instruct your browser to refuse all cookies; however, some features of the service may not function properly without them.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability where applicable

To exercise these rights, contact us at privacy@symbri.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date and, where appropriate, by email.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: